Cancellation+ Waiver Program Terms and Conditions

These Terms and Conditions (these “Terms and Conditions”) for the Cancellation+ Waiver Program (the “Waiver Program”) are incorporated into the terms and conditions of your purchase. To the extent that these Terms and Conditions are inconsistent with the terms and conditions of your purchase, the terms and conditions of the booking or reservation platform on which you made your purchase or the terms and conditions of the event owner or operator identified on the booking or reservation platform where you made your purchase (the “Event Administrator”), these Terms and Conditions will control. 

In these Terms and Conditions, the words “you,” “your” and “Customer” mean the person who purchased a ticket, reservation or registration for an event (an “Event”) from the Event Administrator and paid the fee specified by the Event Administrator to participate in the Waiver Program (the “Waiver Fee”). The words “we,” “us” and “our” mean the Event Administrator.

If you elected to participate in the Waiver Program by paying the Waiver Fee, then subject to the requirements and limitations of these Terms and Conditions: 

  • We will grant a limited waiver as described in these Terms and Conditions of our Standard Cancellation Policy for the Event. Under our Standard Cancellation Policy, all sales are final and nonrefundable at the time of purchase. 
  • In accordance with the limited waiver of our Standard Cancellation Policy, you will have the right to receive a refund of the Net Ticket Price (as defined below) if you are unable or decide not to participate in the Event for any reason, so long as—
    • your refund request is received by us at least 24 hours before the starting time for the Event set by us (the “Event Start Time”); 
    • no exclusion under these Terms and Conditions applies; and
    • all other requirements of these Terms and Conditions are met. 

The Waiver Program only covers the Net Ticket Price paid by you and does not cover any travel expenses or other expenses or losses incurred by you or any other person, whether related to the Event or not.

To participate in the Waiver Program, you must pay a Waiver Fee for each per-person ticket, reservation or registration you purchase for the Event. Only a per-person ticket, reservation or registration for which you have paid a Waiver Fee will be eligible for refund. You may not enroll in the Waiver Program after the date of your purchase of the ticket, reservation or registration for the Event unless we grant permission for late enrollment in writing. We may change the Waiver Fee at any time without notice, but any change in the Waiver Fee will not be applied to Customers who have already paid the Waiver Fee.

You may cancel your participation in the Waiver Program any time within 24 hours of paying the Waiver Fee for a full refund of the Waiver Fee. If you cancel your participation in the Waiver Program, our Standard Cancellation Policy will apply, and you will not be entitled to a refund of the Net Ticket Price or any other amount if you cancel your participation in the Event for any reason. 

Exclusion for Terrorism: We will not make a refund if you cancel your participation in an Event after an act of Terrorism occurs or is threatened. “Terrorism” means any activity (a) that involves any of the following or preparation for any of the following: (1) use or threat of force or violence; (2) commission or threat of a dangerous act; or (3) commission or threat of an act that interferes with or disrupts an electronic, transportation, communication, information or mechanical system or any public utility; (b) where either or both of the following applies: (1) the effect is or the intended effect appears to be to intimidate or coerce a government or civilian population or any segment thereof or to disrupt any segment of the economy; or (2) the intended effect appears to be to further political, ideological, religious, social or economic objectives or to express (or express opposition to) a philosophy or ideology. 

Notice to Customers: By participating in the Waiver Program, you are obtaining a waiver of the Event Administrator’s Standard Cancellation Policy. You are not purchasing insurance. Nor are you being insured under any policy held by the Event Administrator or any other person. The Waiver Program is not an insurance policy for your ticket, reservation or registration, and it is not intended to replace any travel, ticket or other insurance coverage you may have. You should consult an insurance professional to evaluate your personal insurance needs.

THE WAIVER PROGRAM PROVIDES A LIMITED WAIVER OF THE EVENT ADMINISTRATOR’S STANDARD CANCELLATION POLICY FOR THE EVENT. UNDER THE STANDARD CANCELLATION POLICY, ALL SALES ARE FINAL AND NONREFUNDABLE AT THE TIME OF PURCHASE. THE WAIVER PROGRAM IS NOT INTENDED TO REPLACE A CUSTOMER’S TRAVEL OR TICKET INSURANCE OR ANY OTHER INSURANCE COVERAGE. THE WAIVER PROGRAM IS NOT TRAVEL OR TICKET INSURANCE OR INSURANCE OF ANY TYPE. THE CUSTOMER IS NOT AN INSURED, ADDITIONAL INSURED OR LOSS PAYEE UNDER ANY POLICY OF INSURANCE.  

By paying the Waiver Fee you acknowledge that you have read and understand these Terms and Conditions and agree to be legally bound by them.

What We Will Pay:

Under the Waiver Program, you are eligible for a refund of the Net Ticket Price if you cancel your participation in the Event for any reason, so long as an exclusion under these Terms and Conditions does not apply and you otherwise meet the requirements of these Terms and Conditions. The “Net Ticket Price” means the sum of the amount you paid for a ticket, reservation or registration for the Event, the amount you paid for items or products purchased from us in connection with the Event that we have not shipped at the time of your cancellation request and all applicable sales taxes. The Net Ticket Price does not include any processing fees you paid or the cost of any items or products shipped before you requested a refund. We will not pay for items or products lost or damaged in transit.

All cancellation requests must be submitted at least 24 hours before the Event Start Time. Any cancellation requests submitted less than 24 hours before the Event Start Time will not be refunded.

Other Considerations:

  1. The Waiver Program only covers per-person tickets, reservations and registrations for which you have paid a Waiver Fee.  
  2. All refunds will be processed electronically to the original payment method that was used during the purchase or registration process. If payment fails electronically, a check will be mailed to the address used by you during purchase or registration.
  3. Our obligation to reimburse you will be reduced to the extent you receive reimbursement of any portion of or all of the Net Ticket Price from an insurer, sponsor, promoter or other third party.

Refund Request Process:

If you are unable or decide not to participate in the Event for any reason, you must notify our service provider, Copernican, no less than 24 hours before the Event Start Time. You must submit your refund request at www.getcopernican.com. You must provide your booking or reservation ID, the name of the Event, the Event date and the reason for your cancellation request. If your request is approved, we will refund the Net Ticket Price by your original payment method. If you request is denied, you will receive an email stating the reason for the denial.